FAQ
- What is Adobe Flash Player and why do I need it?
- Help – I can't see the videos!
- The videos “stutter” and don't play properly – why?
- What does “buffering” mean?
- Nothing is free. How does Babypoo.com.au earn its revenue?
- What charitable causes does Babypoo.com.au support?
- I've submitted my video parenting tip to Babypoo. How long will it take for my video to appear on the site?
- How many videos can I submit?
- Why can't I access some of the information and functionality on the site?
- When entering my contact information, how do I know I won't get loads of unwanted Spam emails?
- Can I change / update my membership details – including my email address?
- I have forgotten my membership password?
- I've seen some objectionable content on the website. Can I report it?
- Why do I need to allow cookies when using the Babypoo Website?
- I'm seeking immediate medical advice. Can you help me?
- Does Babypoo.com.au guarantee the accuracy of the content on this website?
- Some features of the site aren't working for me!
Q. What is Adobe Flash Player and why do I need it?
A. All of our video content on this website is powered by Adobe Flash Player. This is a widely used piece of software for viewing video content on the internet. It is really easy, fast, safe and free to install by going to the Adobe website and installing it here.
Q. Help – I can't see the videos!
A. The most common problem reason for this is that you don't yet have Adobe Flash installed on your computer. See above Question for the link you can follow to where you can then easily install it.
Your internet connection might be too slow for this website. Dial up connections simply won't be able to view any video content and 256kb/s broadband connections will be very slow to load the video content – but it will eventually load if you don't leave the page whilst it “buffers” (approx. 30 seconds).
Q. The videos “stutter” and don't play properly – why?
A. It will be that the video hasn't yet buffered. See below:
Q. What does “buffering” mean?
A. Buffering means that your computer is downloading a video in advance to avoid delays in playback. Ever watched a video on the internet (or here on Babypoo) that stutters and seems to stop and start all the time? This means it hasn't fully buffered. At the bottom of the video window on this website, there is a pink line that automatically moves to the right of our little Monkey's moving head (left to right). This shows you how much of the video has buffered. If the Monkey's head catches up, it will stutter because the video hasn't yet loaded past that point. Just press the pause button and wait for it to buffer some more before pressing play again.
Q. Nothing is free. How does Babypoo.com.au earn its revenue?
A. Babypoo.com.au is completely free for our members and visitors. It always will be. The sponsors and advertisers that support this website do the paying - so please click on their advertisements and/or links to see what they can offer you!
Q. What charitable causes does Babypoo.com.au support?
A. The developers of this website have a fond history with both the RSPCA and the Starlight Foundation. At the time of writing, these are our two charities of choice.
Q. I've submitted my video parenting tip to Babypoo. How long will it take for my video to appear on the site?
A. Each video is reviewed, edited and uploaded manually so we can maintain maximum quality of content for our members. Allow approximately 48 hours for your video to appear on the website. Then make sure you send the email link to show your friends & family!
Q. How many videos can I submit?
A. We will gratefully receive as many parenting tips as you can provide!
Q. Why can't I access some of the information and functionality on the site?
A. There are some areas of the site that have been designed exclusively for our members. You will be prompted when being a member is required (e.g. rating a video or leaving comments). All you need to do is to sign in or join the Babypoo membership community now to participate. Membership is free, fast and easy. You can join us here.
Q. When entering my contact information, how do I know I won't get loads of unwanted Spam emails?
A. As per our Privacy Policy, we promise not to sell or trade your contact details with any other organisation. Ever. The only exception would be if we were ever required to do so by law. Babypoo.com.au will only send you information emails every two weeks or so if you have opted in to receive them. You will always be given the option to be removed from our emailing list at any time if you change your mind.
Q. Can I change / update my membership details – including my email address?
A. Yes. Simply sign in then select “Manage My Account” and change any part of your membership.
Q. I have forgotten my membership password?
A. On the member sign in bar, simply click on the “Forgot Password” link. You will be immediately sent your sign in details to the email address you nominated when you signed up. If you do not receive this email within a few minutes, please check your “Bulk Mail” or “Junk Email” folder. Some email programs automatically filter out our automatically generated emails.
Q. I've seen some objectionable content on the website. Can I report it?
A. Yes. Please send an email to info babypoo.com.au and paste a link of the webpage you would like reviewed.
Q. Why do I need to allow cookies when using the Babypoo Website?
A. The Babypoo website uses cookies to improve functionality and provide a more personalised experience for our members. “Cookies” are small files that store information related to your Internet (web browsing) activity and then reports this back to Babypoo.com.au.
By default, cookies should already be enabled in your browser. However If your web brower (e.g Internet Explorer, Firefox, Safari, etc.) isn't already configured to accept cookies, we strongly recommend making a simple adjustment to your browser settings to accept them.
To allow cookies in Internet Explorer, you may need to adjust your browser's privacy settings. On the Tools menu, click Internet Options. Any selection other than 'Block All Cookies' should enable cookies on Babypoo.com.au.
For other browsers, please refer to your browser's help section for instructions on enabling cookies.
Q. I'm seeking immediate medical advice. Can you help me?
A. This website offers you Parenting Tips and Parenting Advice from our member's perspectives only and is definitely NOT a replacement for professional medical advice. If you have a problem that requires medical attention, contact your healthcare provider immediately.
Q. Does Babypoo.com.au guarantee the accuracy of the content on this website?
A. No - and it is simply not possible for us to do so. All video parenting tips on this website have been kindly supplied by our members and may or may not be correct or suitable to your individual circumstances. Please read our “Terms of Use” for further clarification. Feel free to leave your positive and/or constructive negative comments on the individual tips based on your own parenting experience.
Q. Some features of the site aren't working for me!
A. The main culprit will be that you don't have Javascript enabled on your web browser. This site requires you have Javascript enabled in your web browser's preferences.
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